Skip to main content

The new Disability Access Service (DAS) Card begins today at Walt Disney World - here is what you should know about it.


Disney Parks have an unwavering commitment to providing a welcoming and inclusive environment and accessible experiences for guests.

Disney Parks is modifying the current Guest Assistance Card program, which provides access to attractions for guests with disabilities, so it can continue to serve the guests who truly need it. The new program is designed to provide the special experience guests have come to expect from Disney. It will also help control abuse that was, unfortunately, widespread and growing at an alarming rate.

The new Disability Access Service (DAS) Card will replace the Guest Assistance Card on Oct. 9. Guests at Walt Disney World Resort and Disneyland Resort can request a Disability Access Service Card at Guest Relations. DAS Cardholders will receive a return time for attractions based on the current wait time.

Disney Parks has long recognized and accommodated guests with varying needs. Guests can visit Guest Relations to discuss their individual situation, and Disney Parks will continue to provide assistance that is responsive to their unique circumstances.

Frequently Asked Questions

What is a Disability Access Service Card and how does it work?
The DAS Card is designed to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). A Disability Access Service Card will be issued at Guest Relations main entrance locations and will offer guests a return time for attractions based on the current wait time. As soon as the Guest finishes one attraction, they can receive a return time for another. This service can be used in addition to Disney’s FASTPASS Service and Disney FastPass+ service.

What will Disney Parks do if a Guest is concerned the DAS Card doesn’t meet their needs?
Disney Parks have long recognized and accommodated guests with varying needs and will continue to work individually with guests with disabilities to provide assistance that is responsive to their unique circumstances. Guests should visit Guest Relations to discuss their individual needs.

Who will be eligible for a Disability Access Service Card?
Disney Parks’ goal is to accommodate guests who aren’t able to wait in a conventional queue environment due to a disability (including non-apparent disabilities). Guests should visit Guest Relations to discuss their assistance needs.

How will guests get a Disability Access Service Card?
A Disability Access Service Card will be issued at Guest Relations main entrance locations. Guests will participate in a registration process, which also includes having their photo taken.

Why is Disney Parks doing this?
Disney Parks is modifying the current Guest Assistance Card program so it can continue to serve the guests who truly need it. The new program is designed to provide the special experience guests have come to expect from Disney. Disney Parks also hopes it will help control abuse that was, unfortunately, widespread and growing at an alarming rate.

Does the DAS Cardholder have to be present to obtain a return time at an attraction?
No. Another member of the DAS Cardholder’s travel party may obtain a return time but the DAS Cardholder must board the attraction with his or her party.

Where do DAS Cardholders go to receive return times?
At Disneyland Resort, guests will go to Guest Relations kiosks located throughout the parks to receive a return time. At Walt Disney World Resort, guests will go to the attraction to receive a return time.

Does a DAS Cardholder have to ride the attraction at the exact return time listed?
No. Return times are valid until redeemed by the DAS Cardholder.

How long is a DAS Card valid?
A DAS card is valid for up to 14 days depending on a guest’s ticket entitlement.

Is a DAS Card issued at one Disney theme park valid at other Disney theme parks?
Yes, the card will be valid throughout the resort at which it was issued.

Why doesn’t Disney Parks ask for proof of disability, such as a doctor’s note?
Disney Parks takes Guests at their word and there are legal restrictions around asking for proof.

Is this the only service available to Guests with disabilities?
Disney Parks offer a variety of services to guests with disabilities, such as Disney’s Handheld Device that offers assistive listening, captioning and audio description. Additionally, Disney Parks has developed a “Guide for Guests with Cognitive Disabilities.” This serves as a tool on how best to experience its theme parks and is expected to be available online by mid-October.

Disney Parks will continue to provide excellent guest service and accessible experiences. Guests should visit Guest Relations at any park should they feel they need assistance due to a disability.

Does a Guest whose disability is based on the necessity to use a wheelchair or scooter need a DAS Card?
No, a Guest whose disability is based on the necessity to use a wheelchair or scooter does not need a DAS Card. Depending on the attraction, the Guest will either wait in the standard queue or receive a return time at the attraction based on the current wait time. For some attractions at Disneyland Resort, these guests will go directly to an alternate entrance. Guests with additional needs should discuss them with Guest Relations.

Will Disney Parks continue to provide a service to wish-granting organizations? 
The change will not affect those who are visiting on trips organized by wish granting organizations. There is a separate program for children with life-threatening illnesses.

Comments

Popular posts from this blog

PIXAR Place Expansion Coming Soon??

I'm going against everything I believe in when it comes to rumors, specifically DISNEY rumors, but I find this one way too juicy (and likely accurate) to pass up. According to a few reputable WDW fan websites, it seems that the Studio Backlot Tour is poised to close down at Disney's Hollywood Studios. We know that since Oaken's Trading Post and Frozen Funland are moving out of the Soundstage 1 area, work should soon begin on the rumored (and much needed) third track for Toy Story Mania.  Why close the Backlot Tour? It appears that area is destined to be home to a rather extensive PIXAR Place expansion. According to WDW News Today, we will likely see smaller, flat-rides developed for Toy Story Playland at Disneyland Resort in Paris and Toy Story Land at Hong Kong Disneyland including RC Racer, Slinky Dog Zigzag Spin, and the Toy Soldier Parachute Drop. Attractions in this area don't take us much real estate as these rides would require, so WDW News Today specula...

The Art of Topiary Gardening from Walt Disney World Resort

Topiary gardening, the art of fashioning living plan into ornamental shapes, has been practiced for centuries. Found throughout the gardens of the Walt Disney World Resort are hundreds of topiary figures, ranging from traditional hedges and sheared trees to fanciful shapes and a whole menagerie of "chlorophyll" Disney characters. Types of Topiary Four different types of topiary at the Walt Disney World resort have developed out of our desire to put on an award-winning horticultural show. Free-form topiary and standard form topiary require your imagination and some sharp shears - the other two utilize a frame specially suited to their needs. A lightweight frame is used for shrub topiary, while sphagnum topiary require a much stronger frame specially designed to support the weight of the figure. Standard Form Topiary The world standard is used to describe a plant that is grown to a designated height and then encouraged to bush or form a "head" at t...

Disney's Animal Kingdom Entertainment Changes

T here have been several entertainment changes taking place at Disney's Animal Kingdom Theme Park in preparation for spring break. Those changes include DiVine meeting Guests in the Oasis area and Viva Gaia returning to the park. - Tam Tam Drummers of Harambe March 25-27: Earlier show-times in the day: 8:45 a.m., 9:15 a.m., 9:45 a.m., 10:15 a.m., 10:45 a.m., 11:15 a.m. and 11:45 a.m. - Burudika March 25-27: Later show-times in the day: 4:20 p.m., 5:30 p.m. and 6:30 p.m. - Viva Gaia Street Band! March 24 - April 6: Returning to Discovery Island. Set times are: 12:30 p.m., 1:30 p.m., 2:30 p.m. and 4 p.m. - DJ Anaan Beginning March 31: Schedule ending at 7 p.m. - DiVine (DON'T MISS!!) March 11-13 and March 24 - April 6: Meet-and-greet location change to Oasis.